• How do you begin to sort it out?
• What to look for upon arrival at the scene
• How to remain objective
• What is the importance of witness comments?
• Assume your conclusions will be challenged
• How to maintain your credibility

Who Should Attend:
Damage investigators, claims personnel, damage prevention managers, contractors, insurance company underwriters and claim processors.

Course Content

Importance of root cause investigation Compilation of all available information Developing and standardizing an investigation format for your industry Dot the i's, cross the t's, leave no voids Photographic techniques A picture is worth a thousand words when done correctly Assessing realistic damages Contractor costs Loss of use? Tort law. Cost to repair, time, equipment, hours, head count, support teams, etc...Investigator etc. Measuring the effectiveness of your efforts This is one of the more difficult aspects to quantify Effective techniques and examples facility owners use Meet the Press Are you prepared? As a primary damage investigator, you may well find yourself facing a news reporter at a high profile damage site. Understand what a reporter needs to know What to say, what not to say Take command of an interview Root cause analysis Create an action plan for your team Assign action items Improve delivery of service Eliminate reoccurrence What's the big picture? Why are investigators important? What benefit are investigators to a business entity?